Privacy Policy

NORCOM PRIVACY POLICY

The website (“Website”) you are currently viewing is owned and controlled by Norwich Commercial Group, Inc. dba Norcom Mortgage, Military Direct Mortgage and the Mortgage Force (referred to as “Norcom”, “our”, “us”, or “we” in this Privacy Policy). This Privacy Policy describes our information collection and sharing practices that apply to the information collected on the websites on which this Privacy Policy is posted (each, a “Website”), any current or future mobile application associated with a Website (each, a  “Mobile Application”), and any associated functionality contained on a Website or Mobile Application (collectively, the “Services” and, together with a Website and the Mobile Application, the “System”).

This Privacy Policy applies to information we collect through the System only. If you are or become a Norcom customer, we will provide you a privacy notice describing our privacy practices related to the collection and sharing of personal information about our customers, as required by law.

Norcom takes your privacy seriously. Protecting the privacy and security of consumers' personal information is an important part of the way we take care of our customers and users of this Website. By providing this policy, we hope to demonstrate our trustworthiness as an organization and our commitment to your safety and security in using our website.  

WHAT PERSONAL INFORMATION DOES NORCOM COLLECT?  

The following information may be collected when you use this Website: 

  • your server address 

  • the date and time of your visit to the web site 

  • the pages you accessed and the documents downloaded 

  • the previous web site you visited 

  • the type of browser you are using.  

We collect this information for statistical purposes and to enable us to improve the navigation functions of our Website. Where permitted by applicable law, third parties may be used from time to time to collect the above listed information on your online activities. Additionally, this Website may ask for specific personal information in order to respond to requests for information or to register users for particular services.

HOW DOES NORCOM USE THE INFORMATION COLLECTED?  

We do not sell, rent or lease the information that you provide to third parties, except as permitted or required by applicable law. However, we may use and disclose certain aggregated, anonymized information, such as System usage data, to our trusted business partners. Such information may also be shared as permitted or required by applicable law.  

We reserve the right to use personal information we collect online to process your request for services, products or information as requested by you. We may use the information we collect for analytic purposes, market research or marketing purposes, as allowed by law.

DOES NORCOM SHARE THE INFORMATION COLLECTED?  

For everyday business purposes, we may share some of the information we collect about you in order to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus. Any information shared in this regard is not shared for these third parties to market to you, but rather so they may provide services to you and us in connection with your transaction. For instance, information collected from you may be shared in order to conduct a property appraisal or to perform a credit check in connection with a residential mortgage loan transaction. This sharing of information is necessary in order for us to conduct our everyday business purposes and in order to provide the products or services you have requested. We do not share information we collect about you with third parties, except with our affiliates for marketing purposes. In turn, these affiliates follow our policy on sharing of information. As permitted by law, we may share information we collect from you with companies providing services to us through formal contractual agreements for our analysis, market research and marketing purposes. Any information shared in this regard is not shared for these companies to use for their own purposes. Additionally, we may disclose your personal information as otherwise permitted or required by law.

DO YOU USE COOKIES OR OTHER TECHNOLOGIES TO COLLECT INFORMATION?  

We use small text files, called "cookies", on our Websites by which we passively gather information about visitors’ use of the System. The use of this information includes, but is not limited to log analysis, collect statistics of usage, understand form completion, and aid in your ease of use. We do not track individual users. When you browse or visit one of our web sites, we may store certain information on your computer. This can help us to tailor our sites to your individual preferences and save you time if you visit the site again. Through your browser, you may disallow cookies by making the appropriate selection to inform you when cookies are set or to prevent cookies from being set. However, setting browser options to disallow cookies, in certain circumstances, may limit the functionality we can provide when you visit our site and prevent you from taking full advantage of the System, or certain features, and its capabilities.

WHAT STEPS DOES NORCOM TAKE TO PROTECT INFORMATION?  

We restrict access to the information obtained from our web sites and web pages to our employees, agents and contractors. We maintain physical, electronic, and procedural safeguards designed to protect your personal information. Companies that provide online services on our behalf are require by contract to protect customer information and are only allowed to use the information for the purpose of providing the services we have contracted with them to provide. 

Except as set forth in this Privacy Policy, we will not use, disclose, or transfer information collected from you unless: 

  1. you expressly authorize us to do so; 

  1. it is necessary to allow our service providers, agents, or other third parties to provide products or services for or to us; 

  1. it is necessary in order to provide the System or the Services; 

  1. subject to applicable legal restrictions, we are sending you other information that may be useful to you; 

  1. subject to applicable contractual or legal restrictions, it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements; 

  1. it is necessary to protect the confidentiality or security of your records; 

  1. it is necessary in connection with other business purposes including, without limitation, verifying identity, age, or payment details; investigating complaints about the System; risk assessment, security, fraud and crime prevention/detection; monitoring, research and analysis; marketing, customer purchasing preferences, and trends; and dispute resolution; 

  1. it is necessary to comply with law enforcement, governmental mandate, or other legal requirement, if appropriate, for your protection or in connection with an investigation or prosecution of possible unlawful activity; 

  1. it is otherwise necessary for us to disclose it as required or permitted by law. 

OPT OUT POLICY 

We may send you emails with promotional offers only if you opt in to receiving such emails. If you would no longer like to receive information, newsletters or other promotional messages from us, please click the link at the bottom of any such email you receive from us and follow the instructions, or alternatively you may contact us in order to unsubscribe or have your email address removed from our marketing list. Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process. 

EXTERNAL LINKS 

For your convenience, our web sites and web pages may contain hyperlinks to third party sites not controlled by Norcom or covered by this Privacy Policy. We recommend that you check the privacy statement of other sites you visit before providing any personal information.  

SOCIAL MEDIA PLATFORMS AND WEBSITES 

Any submission that you send to any of our pages contained on a social media platform by email, posting, messaging, uploading, or otherwise is done at your risk and without any expectation of privacy. We encourage you to review the applicable privacy policy and terms of use on any such social media platform prior to making any such submissions. We cannot control the actions of other users of a social media platform and we are therefore not responsible for any submissions contained on a social media platform. We do not sell, rent or lease the information collected through a social media platform, except as permitted or required by applicable law. 

USER-PROVIDED CONTENT 

We may make public forums available on our web sites, such as, but not limited to, blogs, which may include the ability to upload text, photographs and videos, that are accessible to the general public. Please be aware that when you submit or interact with these forums, it is done at your own risk and without any expectation of privacy. We encourage you to be wary of sharing any personal information as we cannot guarantee the safety and privacy of these public forums and are therefore not responsible for any information that you choose to post. The information you post can be collected and used by other people, and we cannot control the actions of other users of the System.  

DOES NORCOM COLLECT INFORMATION FROM CHILDREN? 

The Website and System is intended for a general audience and is not intended to attract children under the age of 13. We do not knowingly collect or maintain information provided on the Website by children under the age of 13 in comply Children’s Online Privacy Protection Act. For more information regarding COPPA, visit http://www.coppa.org/coppa.htm

HOW CAN I CHANGE OR UPDATE THE PERSONAL INFORMATION YOU COLLECTED ABOUT ME ONLINE?  

Please contact us at us here with any questions or for changes you may require.  

WILL NORCOM MAKE CHANGES TO THIS PRIVACY POLICY?  

Norcom reserves the right to make changes to its Privacy Policy. If we make changes, we will update this Website and provide the date the policy was changed.